Working in the digital mailroom of an up-and-coming e-commerce experience.

This was my first full-time remote job and my first real exposure to working in e-commerce. Though this was not directly a design position, I treated each interaction as if I were an intern working from the ground up, starting in the mailroom of an e-commerce startup called Quince.

After understanding the current SOPs, guidelines, and measured metrics of a Retention Specialist, I started to notice areas of friction that aligned with both the customer and the specialist. Minor fixes that can be adjusted in customer-facing design and in-house point-of-sale systems

I would love to discuss more about these topics! Let's connect to chat about it.