Designer turned Technical Specialist (for now…). Focusing on translating complicated tech issues into clear, simple solutions for everyday users.

I love diving into hands-on troubleshooting, teaming up with other specialists on complex problems, and turning what could be a stressful tech headache into an easy, positive experience.

• Bridging design and tech: Came from a design background and quickly pivoted into technical support, picking up new systems and troubleshooting workflows on the fly.

• Making tech approachable: I help all kinds of customers navigate Apple products, translating complex technical jargon into simple, everyday language.

• Hands-on troubleshooting: Spent significant face-to-face time with customers, solving tricky device issues while building genuine rapport.

• Team knowledge-sharing: Regularly partnered with fellow specialists to troubleshoot tough cases and share workarounds across the team.

• Customer advocacy: Focused on making sure people didn't just get their devices fixed, but actually walked away feeling confident using them.

Ask me more; this experience has been amazing, and I can not wait to utilize my skill set and perspectives in my next projects.

Role: Technical Specialist

Client: Apple Inc. | Retail

March 2026 - Present