Designed core web-based operational tools and workflows for telecom field technicians and network engineers across multiple enterprise-level platforms, reducing task resolution times and eliminating cognitive load during high-pressure triage.

I conducted heuristic evaluations and accessibility audits and met daily with the product team (QA, Business, UX/UI, Engineers, and Owners) to discuss challenges, blockers, successes, prototypes, and future features/products.

I was assigned to draft high-fidelity prototypes for new features, bug fixes, and enhancements across three products.

Can provide more detail upon request.

Role: UX/UI Designer (Contractor)

Client: Charter Communications/Spectrum Mobile

September 2025 - June 2026